2 WEEK SALE. Ends 11/3  50% off Selected Fancy Stones. Use coupon code FANCY at checkout.

Frequently Asked Questions:

 

Pricing
Account Set-up/Registration/Log-In
Navigating Our Site
Ordering and Payment
Shipping and Handling
Additional Product Line Questions
Other Important Stuff

 

Pricing

Why can’t I see your prices on your website?
John F. Allen is a wholesale distributor. Our pricing is only visible to customers who have established a commercial account with us. If you wish to open an account, you may apply on our website here, email us or call us. You will be required to submit proof of your business and fill out a Wholesale Application form. After approval, you will receive a username and password to log in to our website where you can view wholesale pricing and place orders.

Do you have a minimum order requirement?
Yes, our wholesale minimum order requirement is $60. This website will not accept orders for less than $60.

 

Account Set-Up/Registration/Log-In

How do I become a website customer?
To view wholesale pricing and purchase products on our wholesale website, you must have a John F. Allen wholesale account set up. You may apply for a wholesale account on our website by clicking here. You may also contact us via email or call us to request a wholesale customer application packet. You will follow two steps to set up an account:
- Step 1:  Provide us with proof of business credentials
- Step 2:  Fill out our Wholesale Application Form

If you already have a wholesale account with us but need a username and password to shop on our website, contact us via email or call us.

Why do you require “proof of business” to set up my account?
John F. Allen is a wholesale distributor and as such, we do not collect sales tax. In order to buy from us, you need to provide proof of your business such as your business license, a vendor’s permit or business registration. Social Security numbers are not acceptable. Please see the question below for a list of business credentials we accept to set up a wholesale account.

What do you accept as proof of business?
We accept the following credentials as proof of business. Please submit at least one:
- a state-issued Vendor Permit
- A business federal tax ID (EIN number). We do not accept social security numbers.
- A business license or registration issued by your city or state
- A Resale Permit issued by your city or state

I am an existing John F. Allen wholesale customer. How do I shop on the John F. Allen website?
- If you are an existing John F. Allen wholesale customer and you have never purchased on our wholesale website before, you can click here to receive a username and password.
- If you are an existing John F. Allen wholesale customer and you forgot your website username and/or password, click here or contact us via email or phone.

How long does it take to approve a new account?
We try to approve new accounts within one business day of receiving all of your information, including a copy of your business credential(s) and completion of our Wholesale Application Form. We will email you notifying you that your account is approved. Included in the email will be a username and password so you can access our wholesale website to view wholesale pricing and shop online.

How do I login?
Click on the login link on our website.
Enter your username and private password.
Click the Login button.
You are now in our secure system and will have access to our wholesale pricing and be able to make purchases from us.

I've lost my password. How can I retrieve it?
Visit the wholesale login page. Enter your username (the email address you registered with) and then click the "reset password" link. An email will be sent to you. Click on the link provided in the email and follow the instructions to reset your password. 

Why can't you email my forgotten password to me?
If you have forgotten your password to access our wholesale website, we are not able to email it to you since it is encrypted in our system to make it more secure. This means you must reset it. Do do this, click here. You will be asked to enter your website username and the email address associated with your John F. Allen wholesale account. Please note: your username and email address may be the same. You will then be emailed a link to the email address you entered in order to create a new password. If you do not have this information, contact us via email or call us and we will assist you. You may also bypass this step and call or email us so that one of our team members can send you a link to reset your password.

Will my shopping cart items be saved if I don't check out?
Shopping carts on the site are not stored/saved. When you add items to your shopping cart and don't complete the checkout process and then leave the site, your items will typically disappear from the cart within 30 minutes to an hour after you leave the website.

I see two names on your site:  John F. Allen and Son, Inc., and also Pulver Importing. Are these different companies or part of the same company?

John F. Allen and Pulver Importing are both divisions of John F. Allen & Son, Inc.

Pulver Importing warehouses and distributes our machine cut crystals, and metal components such as rhinestone chain directly from our New York City location at 10 West 37th Street, 6th Floor, New York, NY 10018.

John F. Allen’s location at 100 Meadow St. in Warwick, RI is our corporate headquarters and also the location of our main distribution warehouse. Feel free to make an appointment to visit either of our showrooms at both locations.

If I place an order on the website, will it ship from John F. Allen in RI or Pulver Importing in NY?
All website orders are fulfilled through the John F. Allen warehouse in Warwick, RI and all billing details will also reference John F. Allen as the vendor.

Do I have to log-in separately for each company?
No. Log-in to your regular account and any products you select will all go into your shopping cart, regardless of which company has the actual inventory.

I am already a John F. Allen & Son/ Pulver Importing customer. Do I need to register my business again to make on-line purchases? 
Welcome Back! Please click here to complete our customer update form to make sure the information we have on file for your company is current and correct. Be sure to include the email address you wish to access the site with and we will activate your account. Watch for your confirmation email which should arrive within the next business day in most cases.

 

Navigating Our Site

I can’t find what I am looking for. Can you give me some tips?
Many customers prefer to use our search bar.  When using our site search function it is important to be as specific as possible to narrow down the results.

For example, instead of this search: chatons

which brings up more than 2,000 items, try this search:  chaton 9ss black diamond

This will return a list of just the chatons available in that size and color.

I am confused! There is a lot of jargon on your site that I don’t understand. Can you help? 
We sure can! Click here to visit our Resources section on this website which has lots of useful information to help you sort out the common measurements and abbreviations used in the industry, and much more.

 

Ordering and Payment

If I leave the site and come back, will my shopping cart be remembered? 
Yes. When you return to jfallen.com, all of your items will still be in your cart for up to 30 days.

How do I place an order and what is the fastest method?

Orders can be placed using either of the following methods:

  • On our website:  orders placed through our e-commerce website will be processed the quickest. you will need to have a wholesale account with us and a username and password to access the site. To apply for a wholesale account, click here.

  • Email your order to:  sales@jfallen.com
  • Fax your order to either one of our locations:  Rhode Island (401) 921-4898, New York  (212) 279-1833
  • By phone:  Rhode Island (401) 921-4988, New York (212) 279-1830
                     Toll Free (800) 223-7853, New York (800) 334-9971

Do you have a minimum order requirement?
Yes, our minimum order requirement is $60. Our website will not accept orders for less than $60.

How can I pay for my order online?
On this website, we accept payment by MasterCard, Visa, Discover or American Express. If you are an existing John F. Allen customer with approved net payment terms, you will have this payment option visible upon checkout. Your credit card will not be charged until we determine the final total, including shipping charges. Please contact us directly at (800) 334-9971 or (401) 921-4899, Monday-Friday 8:30am – 4:30pm EST if you require other payment methods or are uncomfortable using a credit card on-line.

Why do I only see a subtotal when I go to check out? 
We will only charge your credit card for items actually shipped and the corresponding shipping fees. Rates are based on the weight of the package, not on your order total. Your final invoice will state the total amount billed including your shipping charges. 

If you would like to be contacted with the freight amount, prior to our shipping your goods, please email us and refer to your order number.

Will you confirm my order via email? 
Absolutely! We send an e-mail that confirms we received your order and will process it shortly and a second e-mail when we have processed your order for shipment. The second e-mail will include the total charged to your credit card and the carrier and tracking information. If we were not able to ship any items, we will indicate what items were cancelled from you order.

What happens if an item I ordered is out of stock? Do you ship backorders?
If an item is temporarily out of stock, your shipment confirmation email will indicate that the item is out of stock and you will not be billed for that item. You will be contacted to confirm if you wish to keep the out of stock item on backorder or cancel the item. 

How long does it take to get my backordered items?
Backorder delivery time depends on the product. Please contact us to get an estimate of ship time.

Can I look at my past orders or invoices on the website?
Yes you can!  When you log into your account, you can view past orders placed on-line but this does not include orders placed directly by fax or phone.  Please call us if you need additional information on past orders.

Do you accept returns?
We take pride in our product and want you to be happy with your order from John F. Allen. In the event that you do need to return an item to us, please follow the simple instructions below:

  • Returns may be made within 10 days of receipt of goods, subject to our approval.
  • Returns require a Return Authorization Number (RA). Please call us at (401) 921-4899 or email us at support@jfallen.com to request a Return Authorization. Be sure the RA is clearly visible on the package you ship to us. Unauthorized returns may not be accepted and if accepted, may be assessed a 20% restocking fee at our discretion.
  • Returns must include the original packing slip or invoice and RA. We can only accept returns in original unaltered condition and in their original unopened packaging.
  • Please package your return carefully to avoid any damage en route; we recommend insuring your return. The customer is responsible for all shipping charges on returns.
  • No returns can be made on custom ordered items.
  • John F. Allen reserves the right to refuse a return if the returned merchandise is not deemed to be in the original condition and in its original packaging, or if any of the above criteria are not met.

The goods I received are incorrect. What should I do?
If you have checked the items in your order carefully against your packing list and discovered errors, please contact us in writing (email is fine) within 10 days of receipt of merchandise. We will work with you to correct the discrepancies by processing a refund, credit or exchange as applicable. If incorrectly shipped goods are being returned, we will provide you with a Return Authorization number to assist us in processing the return and correctly updating your account.


There are items missing from my order. What should I do?
If you have checked the items in your order against your packing list and discovered missing items that are not listed as back-ordered, please contact us in writing (email is fine) within 10 days of receipt of merchandise. We will work with you to correct any order discrepancies by shipping the missing goods, processing a refund or issuing a credit or exchange, as applicable. If incorrectly shipped goods are being returned, we will provide you with a Return Authorization number to assist us in processing the return and correctly updating your account. 

The goods I received are damaged. What should I do?
Damages to products (not covered by freight claims) must be reported to us in writing (email is fine) within 10 days of receipt of merchandise.

Do you charge sales tax?
We are a business-to-business wholesaler and do not charge sales tax. When you register to use this site you must provide a valid business tax ID.

Do you know what my order total will be in non-US funds?
Exchange rates change daily but this site will help you estimate your cost:
http://www.xe.com/ucc

Is your web site "secure"?
Yes. When you log on as a customer, you enter a secure site where we use industry standard SSL (Secure Sockets Layer) encryption to keep your data safe. SSL encryption prevents your personal data, including credit card information, from being intercepted.  Our credit card processing partner is held to the highest standards of security. If you are uncomfortable transmitting this information using our website, we are happy to assist you over the phone!  Call (800) 334-9971 or (401) 921-4899, Monday-Friday 8:30am – 4:30pm EST to speak to a real person!

 

Shipping and Handling

How long will it take for my order to get processed and then ship?
Orders are reviewed and processed the first business day after an order is placed and generally ship within 24 hours of being processed.  Basically, we will do all we can to make sure your goods ship out of our door in 1 -2 business days after we get the order. 

Do you ship internationally?
Yes. We ship to all countries where UPS, FedEx and U. S. Mail ship. Customers are responsible for all duty, freight and taxes imposed on international shipments.

I live outside the United States. How much will my duties and import taxes be?
Duties and Import Taxes are based on your country. Please contact your local customs office for that information.

How can I track my order?
Your order delivery notice will contain the information you will need to track your shipment.  Please use your shipment ID number and the designated carrier’s on-line tracking process.

Will you drop ship an order?
Not for orders placed from this website. Please call us if you have special shipping requirements.

 

Additional Product Line Questions

Do any of your products contain lead?
John F. Allen’s hundred-year history of offering the very best selection of crystal, glass, metal and plastic items means that many items may contain trace amounts of lead and you should not assume any item to be lead free or to comply with the strictest lead content regulations. For more information on lead content and current regulations, please click here.

I just received my order and the colors are not an exact match to the computer color chart and photos!  Why is that?
Slight deviations of color shades are unavoidable from the factories. Also, there can be variations between what you see and the true colors, caused by the settings on your computer monitor, the paper printer you are using, etc.

Bottom line: Some color variations may occur.

I understand that, but I ordered this before. Why are different sizes and/or shapes of the same type of items not an exact match?
Some products, such as those from Preciosa or Swarovski, are all from the same factory source, while others come from multiple sources. Color can be affected by shape, size and by the types of coating on items.

Also, glass is made in batches, and just like baking a cake, sometimes the batches vary even though the same recipes are used each time. We carry over 30,000 SKU’s. These have been purchased over time, and therefore, not every size and style are part of the same batch. Unfortunately, the down side to carrying inventory for quick delivery is that color variations do occur.

Is everything you carry on the website?
No, only a small percentage of the total line is online right now.  We have been importing products since 1889, so we have, if not the largest, certainly one of the largest inventories of imitation stones in the USA along with hundreds of styles of glass beads, acrylic fashion components, metal parts, and more in a matrix of colors not yet shown on the site. Most of our non-machine cut items are currently in the process of being prepared for display on the website. If you do not see something, please ask!

Can I special order an item, color or size that I do not see on the website?
In many cases the answer is yes.  There may be some minimum order quantities or a longer delivery time involved but we do special orders for items all the time. Please feel free to contact us with any questions or requests you may think of. Our friendly and knowledgeable customer service team members each have decades of experience and they are happy to share their knowledge with you to help you solve your problems.

 

Other Important Stuff

Do you have a showroom? 
We have two showrooms locations. Please contact us to arrange a visit:

Our Rhode Island showroom is located at:

Our New York City (Pulver Importing) showroom is located at:

100 Meadow St.    
Warwick RI  02886
Showroom hours are: 
Monday – Friday, 9:00am to 4:00pm EST
To arrange a visit, call us at: 
(401) 921-4899 or (800) 334-9971

10 West 37th St., 6th Floor
New York NY 10018
Showroom hours are:
Monday – Friday, 9:00am to 4:00pm EST
To arrange a visit, call us at:
(212) 279-1830 or (800) 223-7858


Do you have a printed catalog?
Yes, you download our catalogs here. Or contact us to receive hard copies.

Do you attend trade or bead shows?
Yes we do. Please sign up for our newsletter to receive show announcements (see the sign-up box at the bottom of this web page). You can also contact us directly for our show schedule.

Thank you!