Last Updated September 28, 2009
We appreciate the trust you place in J F Allen & Son, and we are committed to respecting your privacy and the security of your personal information. We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect two types of information from you: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information lets us know who you are. This information is collected when you open a commercial account with us, place an order from us or sign up for email newsletters from us. This information allows us to:
Non-Personally Identifiable Information is information that does not identify a specific individual. This information lets us know how you use our site, how you came to our site and whether you are a return visitor. Please see the section below for more information on how we collect and use this information.
Collection and Use of Personally Identifiable Information
When you open a wholesale account with JF Allen & Son (required to access the commercial portion of our site) we need a copy of your business registration and need to know your name, e-mail address, telephone number, mailing address billing address and other personal information (i.e. password authentication).
When you place an online order, or contact our sales department to place an order, we need to know your name, e-mail address, mailing address, billing address, telephone number and credit card information. This information allows us to process your order, and to notify you of your order status.
When you sign up for our e-mail newsletter, we need only your e-mail address.
We contract with a partner company to provide credit card processing. We provide this company with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. This company is prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than JF Allen & Son. For your protection, neither JF Allen nor our credit processing partner store your credit card information and you must re-enter your credit card details each time you make a new purchase on this site.
When you provide us your e-mail address, we may send you e-mails necessary to process your order, respond to a request, or provide customer service. For example, after you place an order at www.jfallen.com, you will receive an e-mail confirmation with shipping fees, items shipped, total charged to your credit card account and package tracking information.
E-mail about Your Order
After you place your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive:
Occasionally, we may also use the information we collect to notify you about important changes to our web site, trends and industry news, and new services or products that we think you will find valuable. We contract with an e-mail partner to administer our informational e-mail. You can manage your e-mail preferences from the Your Account page.
Collection and Use of Non-Personally Identifiable Information
We collect and store certain other information automatically whenever you interact with our website. For example, we collect your IP address, browser information and reference site domain name every time you visit our website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this website and to provide our customers with a fulfilling shopping experience.
Notice of New Services and Changes
We value our relationship and will never make our customer list available to any outside marketers or e-mailers. We do send an occasional e-mail concerning new items, website updates, and specials. If you would like to be added to this list, click here. If you would like to be removed from the list please click here.
Do We Disclose Information to Outside Parties?
On rare occasions, we may also have to provide information to a third party:
What About Links to Other Web Sites from ours?
How Does J F Allen & Son Secure Information Transmissions?
Our e-commerce shopping site uses Secure Socket Layer (SSL) encryption to protect all personal and credit card information transmitted to us (look for the padlock on your browser tool bar when logged onto our site). This is a proven method that provides a high degree of security; however, if you are not comfortable supplying your credit card information on-line we are happy to complete your order over the phone. Please call us at 1-800-334-9971 or 1-401-921-4899 Monday –Friday, 8:30am-4:30pm EST.
E-mail correspondence is not a secure method of communication and we advise that you not send any personal or confidential information such as Social Security or account numbers to us via e-mail.
Accessing, Correcting and Updating Personal Information
You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account".