Policies

Terms and Conditions

Please click here to read our Terms and Conditions for use of the JF Allen & Son website.

Privacy

Please click here to view our Privacy Policy.

Shipping and Handling
All goods are shipped UPS ground from either our Rhode Island or New York location unless otherwise explicitly stated by the customer.  Shipping fees are charged to the customer at the rate that we are charged by the carrier.  Most goods ship using UPS but we can also ship via Federal Express or US Mail. Please let us know if you have a preferred shipper.
If we ship from multiple locations your shipping costs will be consolidated as if we shipped from one location; you will not incur an additional freight expense. Click here for a chart to estimate shipping charges.

All goods are shipped UPS ground from our Rhode Island location. Shipping fees are charged to the customer at the rate that we are charged by the carrier.  Most goods ship using UPS but we can also ship via Federal Express or US Mail. Please let us know if you have a preferred shipper

We take pride in delivering our goods to you safely so that they arrive in the same condition as they left our door. As a result, we charge a nominal handling fee ($3.00) on each order to help ensure your purchase is properly packed to arrive in perfect condition.

Refused Orders
All refused orders are subject to a 20% restocking fee plus the cost of shipping both ways.

In Stock Merchandise

In stock merchandise is generally shipped within the next two business days. We pick and pack orders Monday through Friday except holidays.  Actual delivery time varies by destination and shipping method. 

Backorders

Occasionally an item listed on our website will be temporarily out of stock and unavailable for immediate shipment. You will not be billed for any items that are out of stock.  When your order is prepared for shipment, we will send a shipment confirmation email clearly identifying what was shipped and billed to your credit card. 
If you wish to place a backorder for when the item is back in stock, you can email us or phone us directly at (800)-334-9971 or (401)-921-4899, Monday-Friday 8:30am – 4:30pm EST to request this service.

International Customers

We are happy to ship products to our international customers. Orders shipped to addresses outside the U.S. and Canada may be placed online, or by contacting us at (401)-921-4899 or toll-free from the USA, Canada and Mexico at (800)-334-9971.   International orders require extra care and attention and may require additional time to prepare due to the additional packing and Customs preparation.  

Customs fees or taxes imposed by Customs for an order are separate from the shipping charges, and are not the responsibility of J F Allen & Son. 

Customers are responsible for all duty, freight and taxes imposed on international shipments.  All Good are shipped on an F.O.B. basis unless otherwise agreed by us in writing.
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Returns

We take pride in our product and want you to be happy with your order from JF Allen & Son.  In the unlikely event that you do need to return an item to us, please follow the simple instructions below.

• Returns may be made within 10 days of receipt of goods, subject to our approval.
• Returns require a Return Authorization Number (a RA).  Please call us at (401) 921-4899 or email us at returns@jfallen.com to request a Return Authorization.  Be sure the RA is clearly visible on the package you ship to us.  Unauthorized returns may not be accepted and if accepted, may be assessed a 20% restocking fee at our discretion.
• Returns must include the original packing slip or invoice and RA.  We can only accept returns in original unaltered condition and in their original unopened packaging.
• Please package your return carefully to avoid any damage en route; we recommend insuring your return.  The customer is responsible for all shipping charges on returns.
• No returns can be made on custom order items
• John F. Allen reserves the right to refuse a return if the returned merchandise is not deemed to be in the original condition and in its original packaging, or if any of the above criteria are not met.

Properly prepared returns may be sent to:
John F Allen & Son Inc.
100 Meadow St
Warwick, RI 02886

Please call us at (401) 921-4899 if you have any questions!

Damages to product and Order Discrepancies (not covered by freight claims)
Must be reported to John F Allen & Son, Inc in writing within 10 days of receipt of merchandise.  Claims are invalid if submitted beyond 10 days from receipt of goods.

Pricing

J F Allen & Son is a wholesale distributor of jewelry components and our pricing is only visible to customers who have established a commercial account with us.  If you wish to open an account please click here.  All prices are in US Dollars.  In order to offer our customers the best possible price we apply a currency adjustment on product from the Czech Republic and Austria; we reserve the right to adjust prices without notice.   Every reasonable effort is made to ensure accuracy of item images, pricing and description; however, J F Allen reserves its right not to sell an item that has been incorrectly described or priced on its website.

Severability

If any provision of the Terms & Conditions, Policies or the invoice is determined to be invalid or unenforceable, the other provisions shall remain enforceable and the offending provision shall be enforceable to the extent that the scope of that provision can be reduced to make it reasonable and valid.