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Click Here to View or order a copy of our Printed Catalogue

Product List
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Gemstone Items

Crystals - Point Back Rhinestones

Crystals - Flat Back RHINESTONES (Foiled and Hot Fix)

Sew-On Jewels

Beads

Pendants and Chandelier Parts

No Hole Balls and Half Drilled Beads

Cabochons

Cameos Intaglios and Picture Stones

Pearl Items

Jewelry Chain

Rhinestone Banding and Hot Fix Appliques

Metal Components and Jewelry Findings

Rhinestone components

Flowers and Leaves

Settings and Backings

Stringing Supplies

Misc.Jewelry Supplies & Novelty Items



Color Charts

Definitions

Sizing Information




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 John F. Allen & Son, Inc. BBB Business Review

Frequently Asked Questions

Pricing
Registration/Log-In
Navigating Our Site
Ordering and Payment
Shipping and Handling
Additional Product Line Questions
Other Important Stuff

Pricing

Why can’t I see your prices?
John F Allen & Son, Inc. is a Wholesale Distributor of Machine Cut Crystals and Beads and our pricing is only visible to customers who have established a commercial account with us.  If you wish to open an account please click here.

Do you match prices or offer volume discounts?
We think you will like our everyday prices; however, we may discount large orders further, depending upon the items and quantities purchased.  Due to the variety of items we carry, we cannot just give a standard discount based on the total value of your order. If you want to know what discounts your order may qualify for, just give us a call. Contact Us.

Do you require a minimum order?
This site will not accept orders for less than $60.00.

What the heck is a currency surcharge and why does it even exist?
Our European suppliers price and charge us in US Dollars. However, due to the continued decline of the US Dollar versus other currencies around the world, the cost of these goods has increased based upon currency exchange rates alone. Therefore, many of these suppliers now apply a currency surcharge to all inbound US shipments. For Preciosa, our largest supplier, the currency is currently 12% on top of the standard pricing. Our policy as a wholesale distributor of machine cut crystals and beads is to charge only what the factories assess us and do not add any markups to the surcharges. The good news is that not all items are subject to currency adjustments. Please contact us if you are confused by which items are and are not affected by the surcharges.  

Registration/Log-In

How do I become a Customer?
All you have to do is complete our new customer registration form.  Click here

Why does the form require “proof of business”?
John F Allen is a wholesale distributor of machine cut crystals and beads serving design and manufacturing industries, distributors and re-sellers and we do not collect sales tax. In order to buy from us you need to provide proof of your business such as your business license, a vendor’s permit or business registration. Sorry, but Social Security numbers are not acceptable.

How long does it take to approve a new account?
We generally try to approve new accounts within one business day of receiving your information:  Summarized, we will need:

  • Your contact information including mailing address, shipping address (if different), contact person, phone number, fax number and e-mail address.
  • Complete the New Customer Registration.
  • Fax the completed application and business license to: (800)-421-6879 or (401)-921-4898.
  • In 24-48 hours you will receive an email from us notifying you that your online account is active.

How do I Login?
Click on the login link on any page of our website.
Enter the e-mail address you registered with and your private password.
Click the Login button.
You are now in our secure system and will have access to pricing and able to make purchases from us.

I've lost my password. How can I retrieve it?
Click on the My Account tab in the top menu and follow the link for Forgot Password. Your User Name is the email address you registered with. You will need to answer a challenge question correctly to retrieve your password.  After entering your user name, an email will be sent to you. Click on the link provided in the email and follow the instructions.

I see two names on your site: 
John F. Allen and Son, Inc, and also Pulver Importing. 

Are these different companies or part of the same company?
John F. Allen and Pulver Importing are both divisions of John F Allen & Son, Inc.

Pulver Importing warehouses and distributes our machine cut crystals, and metal components such as rhinestone chain, etc. directly from our NY location at 10 West 37th Street 6th floor New York, NY 10018.

J F Allen’s location at 100 Meadow St in Warwick, RI is our corporate headquarters and also the main warehouse from where we distribute the rest of our items.

If I place an order on the website, will it ship from JFAllen or Pulver?
All website orders are fulfilled through the J F Allen warehouse in Warwick, RI and all billing details will also reference J F Allen as the vendor.

Do I have to log-in separately for each company?
No.  Log-in to your regular account and any products you select will all go into your shopping cart, regardless of which company has the actual inventory.

I am already a John F Allen & Son/ Pulver Importing customer; do I need to register my business again to make on-line purchases?
Welcome Back!  Please click here to complete our customer update form to make sure the information for your company is current and correct.  Be sure to include the email address you wish to access the site with and we will activate your account.  Watch for your confirmation email which should arrive within the next business day in most cases.. 

Navigating Our Site

I can’t find what I am looking for; can you give me some tips?
Many people find our site map to be a helpful way to find particular items.
Others customers prefer to use our search bar.  When using our site search function it is important to be as specific as possible to narrow down the results.  Click here for a Search Tricks and Techniques guide.
Ex: Instead of searching for “chatons” which brings back more than 2000 items, try “chaton roses” +9ss +black diamond to get a listing of just the items available in that size and color.

I am confused! There is a lot of jargon on your site that I don’t understand; can you help?
We sure can!  Here are links to a couple cheat sheets to help you sort out the common measurement and abbreviations used in the industry.

Ordering and Payment

If I leave the site and come back, will my shopping cart be remembered?
Yes. When you return to jfallen.com, all of your items will still be in your cart for up to 30 days.

How can I pay for my order?
On this website we accept payment by Master Card, Visa, Discover or American Express credit cards.  Please contact us directly at (800)-334-9971 or (401)-921-4899, Monday-Friday 8:30am – 4:30pm EST if you require other payment methods or are uncomfortable using a credit card on-line.

Why do I only see a subtotal when I go to check out?
We will only charge your credit card for items actually shipped and the corresponding shipping fees.  Rates are based on the weight of the package, not on your order total. Your final invoice will state the total amount billed including your shipping charges.
If you would like to be contacted with the freight amount, prior to our shipping you the goods, please email us and refer to your order #.

Will you confirm my order via email?
Absolutely! We send an e-mail that confirms we received your order and will process it shortly and a second e-mail when we have processed your order for shipment.  The second e-mail will include the total charged to your credit card and the carrier and tracking information; if any items were unavailable we will also indicate what items were cancelled from you order.

What happens if an item I ordered is out of stock, do you do backorders?
If an item is temporarily out of stock, your shipment confirmation email will indicate that the item is cancelled from your order and you will not be billed for them.  Please be sure to print and retain this notice. 
If you wish to place a backorder for when the item is back in stock, you can email us or phone us directly at (800)-334-9971 or (401)-921-4899, Monday-Friday 8:30am – 4:30pm EST to request this service.

Can I look at my past orders or invoices on the website?
Yes you can!  When you log into your account you can see the last 10 orders you have placed on-line. The past order display does not include any orders you have placed directly by fax or phone.  Please call us if you need additional information on past orders.

Do you accept returns?
Please see our returns policy here.

Do you charge sales tax?
We are a Business to Business wholesaler and do not charge sales tax.  When you register to use this site you must provide a valid tax ID.

Do you know what my order total will be in non-US funds?
Exchange rates change daily but this site will help you estimate your cost:
http://www.xe.com/ucc

Is your web site "secure"?
Yes. When you log on as a customer you enter a secure site where we use industry standard SSL (Secure Sockets Layer) encryption to keep your data safe.  SSL encryption prevents your personal data, including credit card information from being intercepted.  Our credit processing partner is held to the highest standards of security.  If you are uncomfortable transmitting this information using our website we are happy to assist you over the phone!  Dial (800)-334-9971 or (401)-921-4899, Monday-Friday 8:30am – 4:30pm EST to speak to a real person!

Shipping and Handling

How long will it take for my order to get processed and then ship?
Orders are reviewed and processed the first business day after an order is placed and generally ship within 24 hours of being processed.  Basically, we will do all we can to make sure your goods ship out of our door in 1 -2 business days after we get the order. 

Do you ship internationally?
Yes. We ship to all countries where UPS, Fed Ex and US Mail ship.  Customers are responsible for all duty, freight and taxes imposed on international shipments.

I live outside the United States. How much will my duties and import taxes be?
Duties and Import Taxes are based on your country. Please contact your local customs office for that information.

How can I track my order?
Your order delivery notice will contain the information you will need to track your shipment.  Please use your shipment ID number and the designated carrier’s on-line tracking process.

Will you drop ship an order?
Not for orders placed from this website; please call us if you have special shipping requirements.

Additional Product Line Questions

Do any of your products contain lead?
J F Allen & Son’s hundred year history of offering the very best selection of crystal, glass, metal and plastic items means that many items may contain trace amounts of lead and you should not assume any item to be lead free or to comply with the strictest lead content regulations.  For more information on lead content and current regulations please click here.

I just received my order, and the colors are not an exact match to the computer color chart and photos!  Why is that?
Slight deviations of color shades are unavoidable from the factories.
Also, there can be variations between what you see and the true colors, caused by the settings on your monitor, the paper printer you are using, etc.

Bottom line: Some color variations may occur.

I understand that, but I ordered this before. Why are different sizes and/or shapes of the same type of items not an exact match?
Some products, such as Preciosa or Swarovski, are all from the same factory source, while others come from multiple sources.
Color can be affected by shape, size and by the types of coating on items.
Also, glass is made in batches, and just like baking a cake, sometimes the batches vary even though the same recipes are used each time.
We carry over 30,000 SKU’s.  These have been purchased over time, and therefore, not every size and styles are part of the same batch.  Unfortunately, the down side to carrying inventory for quick delivery is that color variations do occur.

Is everything you carry on the website?
No, only a small percentage of the total line is online right now.  We have been doing this importing thing since 1889, so we have, if not the largest, certainly one of the largest inventories of imitation stones in the USA along with hundreds of styles of glass beads, acrylic fashion components, metal parts, and more in a matrix of colors not yet shown on the site.  Most of our lines for non-machine cut items are currently in the process of being prepared for display on the website, but for now, if you do not see something, please ASK!

Can I special order an item, color or size that I do not see on the website?
In many cases the answer is yes.  There may be some minimum order quantities or a longer delivery time involved but we do special orders for items all the time.
Always feel free to contact us with any questions or requests you may think of
….It never hurts to ask….

Other Important Stuff

Do you have a showroom?  Two, actually.

Our main showroom is located at: Our New York City showroom is located at:
100 Meadow St.    
Warwick, RI  02886
Our showroom hours are: 
Monday – Friday 9:00am-4:00pm EST
To arrange a visit, call us at: 
(401)-921-4899 or (800)-334-9971
Pulver Importing,
10 West 37th Street 6th floor
New York, NY 10018
Monday – Friday 9:00am – 4:00pm EST
To arrange a visit, call us at:
(212)-279-1830 or (800)-223-7858


Too far to drive?

We are represented in the Mid-West by Ruth Koress at Fashion Trims by R&M, Inc. 
Contact Ruth at:
Phone (847) 674-7689
Fax (847) 674-7781
email ruthkoress@yahoo.com

Do you have a printed catalog?
We have a huge catalog!  You can download it in manageable sections here.

Do you attend trade or bead shows?
Yes we do.  Click here to see where we will be.

 

Thank you!